Refund Policy

We are committed to providing a fair and transparent return and refund experience. If your purchase does not meet expectations, our policy is designed to support a smooth resolution.

Return Eligibility

Products may be returned within 60 days of delivery. To be eligible for a return, items must be unused, in their original condition, and include all original packaging and components.

Items showing signs of use, damage, or alteration may not be eligible for a refund.

Return Process

To initiate a return, please contact our support team with your order details. Once your return request is reviewed and approved, further instructions will be provided to ensure proper handling.

Returned items must be shipped according to the provided instructions to ensure timely processing.

Refund Processing

Once the returned items are received and inspected, refunds will be processed within 5–10 business days. Refunds are issued to the original method of payment used at checkout.

Processing times may vary depending on payment providers or financial institutions.

Non-Refundable Items

Certain items may not be eligible for return or refund due to hygiene, safety, or product integrity considerations. Any such exclusions will be clearly communicated at the time of purchase.

Shipping Costs

All orders are shipped with free delivery. Original shipping costs are not deducted from approved refunds.

Return shipping costs, if applicable, are the responsibility of the customer unless otherwise specified.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, please contact our support team promptly. We will review the issue and arrange an appropriate resolution.

Currency

All refunds are processed in USD, consistent with the original transaction currency.